HAVE QUESTIONS?
Here are answers to some of the most common inquiries we receive.
HOW DO I SIGN UP?
You are automatically enrolled once you enter the first reward code here.
WHO IS ELIGIBLE TO JOIN LONGHORN REWARDS?
We encourage adults 21+ who currently use Longhorn moist snuff to sign up for a personal account on LonghornSnuff.com and start earning their rewards!
CAN MULTIPLE PEOPLE FROM THE SAME HOUSEHOLD HAVE AN ACCOUNT?
Yes, only if each person has their own individual account on LonghornSnuff.com. Any adult 21+ who currently uses Longhorn moist snuff can join Longhorn Rewards by visiting LonghornSnuff.com.
CAN I SHARE MY ACCOUNT WITH FRIENDS AND FAMILY?
No, each account can only be registered under one name and each code can only be redeemed one time.
HOW DO I GET POINTS?
Make the qualifying purchase of a specially marked Longhorn can or tub. Login to your Longhorn Rewards account and enter the code to collect 10 points. Enter up to 60 codes per month and be on the lookout for chances to earn bonus points.
CAN I BUY POINTS?
Points can only be earned through qualifying purchases of specially marked Longhorn cans and tubs. You cannot purchase points directly.
HOW CAN I SEE MY CURRENT POINTS BALANCE?
Your current points balance can be found in the points display box on LonghornSnuff.com/Rewards, or in the upper, right corner of the website for easy reference. You can also view your points balance and reward history in My Account.
HOW CAN I VIEW MY REWARD POINT HISTORY?
You can view/edit your account information and review your reward points history in My Account.
HOW MANY CODES CAN I ENTER PER MONTH?
You can enter up to 60 codes per month.
MY CODE ISN’T WORKING. WHAT SHOULD I DO?
Each code can only be entered for points one time. If your new code isn’t working or you have other questions about your reward code, please Contact Us.
WILL MY POINTS EXPIRE?
Your points will only expire if you go 6 months without redeeming any codes. See the full to learn more.
CAN I USE MY POINTS AT A STORE TO BUY MORE LONGHORN?
No, points can only be redeemed for rewards at LonghornSnuff.com/Rewards.
HOW DO I REDEEM MY POINTS FOR REWARDS?
To redeem your points for the reward of your choice, simply add the item to your cart, confirm your shipping information, and submit your order. Then, we’ll deliver it right to your door!
DO I HAVE TO PAY FOR SHIPPING?
No, shipping is always free!
WILL THE SAME REWARD ITEMS ALWAYS BE AVAILABLE?
No, limited-edition Longhorn apparel and other reward items will be updated periodically to ensure a fresh reward selection.
IS THERE A LIMIT TO HOW MANY REWARDS I CAN CLAIM?
There are no current limits on how many rewards you can claim, however, program limits and item availability are subject to change at any time. See the full to learn more.
CAN I TRACK MY ITEMS?
Yes, after you place a reward order, you’ll receive an email confirming that your order has been placed. Then, we’ll send you another email that includes tracking information once your order has shipped.
CAN REWARD ITEMS BE SENT TO A P.O. BOX?
Yes, if you order a larger reward item and the package is too large to fit in your P.O. box, it will usually be held at that Post Office location for you to pick up. It’s always a good idea to check with your local Post Office for more information on their specific policies.
MY ITEM NEVER ARRIVED. WHAT DO I DO?
Please Contact Us for help!
I RECEIVED THE WRONG ITEM, OR AN EXTRA ITEM THAT I DIDN’T ORDER. WHAT DO I DO?
Please Contact Us for help!
No problem. Just follow these simple steps and we’ll email your password to you.
- Go to the Forgot Password page
- Enter your email address and hit SUBMIT.
- Check your inbox. You should have an email from us with your password.
If you receive a message telling you your email address or password has been entered incorrectly, try again. If you still can't log in, go to the Contact Us page and send us a message. A member of our team will get back to you shortly.
To register, you must be 21 years of age or meet the legal age requirements as dictated by state or local law. Make sure the information you submitted during registration is correct. If you're still having issues after that, you can print this PDF and follow the instructions.
You can still access our site through a public computer with internet access.
Sure thing. There are a few different ways to opt out:
- Visit the My Account page, then click on the COMMUNICATION PREFERENCES tab and select "No" under the email section. Then, click SUBMIT.
- Email us at info@smna.com. It may take up to 10 business days to process your request.
- Send a written request to:
Pinkerton Tobacco Co. LP
PO Box 986
Owensboro, KY 42302
If opting out, please provide us with your name and email address so we can remove you from our mailing list.
Check out our Privacy Policy for details.
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Visit the Contact Us page and share any comments, questions or concerns you may have.